We ship to all UK addresses with APC Overnight and all orders placed before 3pm GMT will be dispatched the same day. After this time orders will be dispatched the next business day.
Please note that these services run on normal working days so any order placed over the weekend or on a bank holiday will be shipped on the earliest working day.
All goods are offered subject to availability. Every effort will be made to deliver goods on time, but no responsibility can be accepted for late or non-delivery. All shortages, damage, production errors or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.
Excalibur Healthcare Services Ltd holds no responsibility for items which may be damaged or lost when customer has requested goods to be left in specific collection locations e.g. on porch. Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.